Right of revocation for consumers

(A consumer is any person who enters into a transaction for purposes that can be mainly attributed to either their commercial or independent professional activity.)

Information on the right of revocation

Right of revocation

You have the right to revoke this contract within fourteen days without giving a reason.
The revocation period is fourteen days from the purchase date:

  • By any third parties or by the customer, other than the carrier if one or more products has or have been purchased in a single order and they were delivered together
  • By any third parties or by the customer, other than the carrier if one or more products has or have been purchased in a single order and they were delivered separately
  • By any third parties or by the customer, other than the carrier if one or more products has or have been purchased in a single order and they were delivered in multiple lots or pieces

To exercise your right, you must inform us (Panda Balm GmbH & Co. KG, Industriestr. 12, 89081 Ulm ) by a clear statement (for example, a letter sent by post mail, fax or e-mail) of your decision to revoke this contract. You can use the attached revocation form, which is not mandatory.

To meet the revocation deadline, it is sufficient that you send your communication concerning the right of revocation before the withdrawal period.

Consequences of revocation

If you revoke this contract, we will reimburse all payments we have received from you, including the costs of supplies (with the exception of any additional costs resulting from your choice to use a shipping method other than the cheapest standard offered by us), without delay and at the latest within fourteen days from the date on which the notification about your cancellation of this contract has been received.
For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will not be charged for this repayment.

We may withhold reimbursement until we have received the returned goods back, or until you have demonstrated that you have returned the goods, whichever is the earlier. You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days.

You bear the related costs for shipping the goods back.

You only need to pay for any diminished value of the goods if this loss in value is necessary to ascertain the nature, characteristics and functioning of the goods handling.

Reasons for Expiry and Exclusion

The right does not apply to the following contracts:

  • In case of supply of goods which are not ready-made and their production is required by an individual choice or decision by the consumer or which are clearly tailored by the personal needs of the consumer
  • In case of supply of goods that can spoil quickly or whose expiration date has passed quickly

Revocation form

If you want to cancel the contract, you can fill out this form and send it back to us.
Revocation form